Connect Zoom

Connect your Zoom account to schedule interviews and automatically send join links to candidates.

Jump to: Troubleshooting · Remove the app

Prerequisites

• Company role: Admin (required to connect or disconnect integrations)
• Subscription: An active plan with access to Integrations (not Free)
• Zoom: A Zoom account that can create meetings (User-managed OAuth)

Step-by-step: connect Zoom

1. Open Dashboard → Integrations.
2. Click Connect Zoom.
3. Sign in to Zoom and review the requested permissions, then approve.
4. After a successful connection, the card shows that Zoom is connected.
5. Verify by creating an interview with Mode = Online from the interview form.

Usage by feature or action

• Auto-create Zoom link

  • Use case: Quickly add an online meeting when scheduling an interview.
  • How it works: If Mode = Online and you leave the location/link empty, the system automatically creates a Zoom meeting and fills the join link.
  • Prerequisites: Zoom connected, interview date/time set, plan has Integrations access.

• Create Zoom manually

  • Use case: You prefer explicit control over creation or are updating an existing interview.
  • How it works: Click Create Zoom in the interview form to generate a meeting even if a link exists.
  • Prerequisites: Zoom connected; interview date/time set.

• Update Zoom meeting on reschedule

  • Use case: Dates change but you want to keep the same meeting.
  • How it works: When you reschedule an interview, the linked Zoom meeting is updated.
  • Prerequisites: Zoom connected; existing Zoom meeting on the interview.

• Cancel or remove the Zoom meeting

  • Use case: The interview is canceled or moved to in-person.
  • How it works: Delete the interview or switch Mode off Online; remove the link if you no longer want the Zoom meeting associated. Existing meetings in Zoom are not deleted automatically unless specifically supported by your workflow.
  • Prerequisites: None beyond having an existing meeting.

Troubleshooting

• Not connected / zoom_not_connected: Reconnect from Dashboard → Integrations.
• No authorization code (zoom_no_code): Restart the connect flow and approve permissions.
• Subscription limits: Some features are disabled on Free plans.
• Still stuck? Contact support with the time of the error and the message shown.

Remove the app

There are two parts: disconnect in the dashboard and remove the app from your Zoom account.

1. Disconnect in the dashboard

• Go to Dashboard → Integrations → Zoom → Disconnect.
• This deletes stored Zoom tokens for your company on our side.

2. Remove from Zoom account

• Visit Zoom App Marketplace → Manage → Added Apps → locate the app → Remove.
• Consequences: All previously issued tokens are invalidated; automatic creation/updates stop immediately. Existing meetings already created in Zoom remain in Zoom unless you delete them there.

Data removal and special requirements

• Data deletion: Disconnecting removes tokens from our system. To request a full data purge, contact support.
• Consequences of deauthorization: No new meetings can be created/updated automatically until you reconnect.
• Requirements: Only company admins can connect/disconnect; you may also need to be a Zoom account owner/admin to remove the app from Zoom.